Disclaimer

The Company reserves the right to modify this Policy at any time without prior notice. Such modifications may be required to ensure compliance with applicable laws and regulations or to reflect changes in the Company’s operations.

Users are advised to review this page periodically to stay informed of any updates. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.

Terms of Service & Privacy Policy

These Terms of Service (“Agreement”) govern the use of the website (“Platform”). For this Agreement, “you” or “user” refers to any individual or entity accessing or using the Platform, and “we” or “us” refers to Reset Foods Private Limited (“TenTen”).

TenTen is committed to protecting the information shared by users on the Platform. This Privacy Policy outlines how such information is collected, used, stored, processed, and shared.

This Policy forms an integral part of our Terms of Service. Any terms not defined here shall carry the meaning assigned to them in the Terms. By accessing or using the Platform, you consent to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect 

1. Account & Registration Information

To access products and offers, users may be required to register using their phone number. For placing orders, details such as name, phone number, email address, delivery address, and pin code may be collected.

2. Visitor Information

Visitors may voluntarily share their details (such as name or email) to learn more about products, participate in events, or respond to surveys.

3. Payment Information

Payment-related details (such as card information, UPI ID, and billing address) are processed securely through third-party payment providers (e.g., Razorpay). Such data is governed by the respective provider’s privacy policy.

4. Feedback & Interactions

Information may be collected when:

• You contact customer support

• You participate in loyalty programs or use discount codes

• You share feedback or comments on the Platform

5. Information About Others

If you place an order on behalf of someone else (e.g., gifting), their contact details may be collected. You are responsible for obtaining their consent for such use.

6. Usage Data

We collect data on how users interact with the Platform, including browsing patterns, pages viewed, and activity timestamps.

7. Device Data

Information such as IP address, device identifiers, and network data may be collected to improve functionality and security.

8. Cookies & Tracking Technologies

Cookies are used to enhance user experience, remember preferences, and analyse usage patterns. You may disable cookies via your browser settings, though this may limit certain features.

9. Advertising Data

Third-party advertising partners may collect anonymised interaction data to serve relevant ads. This Policy does not govern third-party cookie usage.

How We Use Your Information

Your information may be used to:

• Process orders and deliveries

• Provide customer support

• Personalise your experience

• Improve Platform functionality

• Send updates, offers, and communications

• Ensure platform security and prevent misuse

We may also use your contact details to inform you about product updates, offers, and changes to our policies.

Sharing of Information

TenTen does not sell your personal information. Your information may be shared with:

1. Service Providers

Third-party vendors (logistics, payment partners, analytics providers) to facilitate operations.

2. Advertising Partners

For anonymised data analysis and targeted advertising.

3. Government & Legal Authorities

Where required by law or for the investigation of unlawful activities.

4. Business Transfers

In case of merger, acquisition, or restructuring, user data may be transferred as part of business assets.

5. Third-Party Services

When you use external services (e.g., payment wallets), their policies apply. All third-party partners are bound by strict confidentiality obligations.

Data Security

TenTen implements appropriate security measures to protect user data, including:

• Secure systems and firewalls

• Regular vulnerability checks

• Access control mechanisms

• Employee training on data protection

While we strive to protect your data, absolute security cannot be guaranteed for information transmitted over the internet.

Your Rights

You may request to modify, delete, or withdraw consent for your personal data by contacting us at: hello@tentenindia.com

Data Retention

We retain personal data only for as long as necessary to provide services and comply with legal obligations.

Grievance Redressal

For any concerns regarding your data, you may contact:

Name: Ms Shweta Mohan

Company: Reset Foods Private Limited

Registered Office:

B2-801, Montvert Finesse,

Baner Pashan Link Road,

Pashan, Pune – 411021, India

Email: hello@tentenindia.com